Shipping Policy for Brand Basani (Pty) Ltd

Effective Date: 18 June 2023

At Brand Basani (Pty) Ltd, we aim to deliver your products promptly and securely. Please review our shipping policy for detailed information on delivery timelines, shipping fees, and other relevant terms.

1. Shipping Coverage

We ship to all regions within South Africa:

2. Processing Time

Orders are processed within 5 business days after payment confirmation.

Orders placed after 2:00 PM or on weekends and public holidays will be processed on the next business day.

3. Delivery Timeframes

Estimated delivery times from the date of dispatch:

Standard Shipping: 5–7 business days.

Express Shipping: 1–5 business days.

Please note that delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays.

4. Shipping Fees

Standard Shipping: “Free for orders above R10 000.

Express Shipping: R350.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.

You can use this number to track your package on the carrier's website.

6. Undeliverable Packages

If a package is returned to us due to incorrect address details, failure to collect, or refusal to accept delivery:

We will notify you and arrange for re-delivery. Additional shipping costs may apply.

7. Damaged or Missing Items

If your order arrives damaged or incomplete, please notify us within 24 hours of receipt.

Provide photos of the damaged package or item for assessment.

8. Shipping Restrictions

We do not ship to P.O. boxes or military addresses.

Some products may have restrictions based on local regulations...